Data Doesn’t Lie: According to gathered data, customers all want the same thing with their financial institutions: Communication across multiple channels Personalized services for their day-to-day needs To be ensured their financials are in good shape moving forward According to research performed by Accenture,…> Read More
Continuing our discussion from “Digital Transformation Optimizes Financial Markets“, let’s discuss exactly what is expected from companies and the data they can gather. The Two Main Historical Issues With Data Analyses First, gathering data from customers is easier now than ever before. While before…> Read More
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These days, most businesses rely on electronic systems to manage their documents, data and projects. For many years now, they have been using Enterprise Resource Planning (ERP) and Electronic Content Management (ECM). Yet with digital transformation, companies are wondering what the future holds for such tools. Do they need a full revamp or just a few changes? To shed some light on the matter, here are a few facts and figures on ERP use by businesses.> Read More
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Digital transformation often entails purchasing software solutions, no matter whether your business is big or small. And since every company has its own set of needs, it’s not always easy to decide whether a technology is suited to your situation. Did you know that you can ask for a preview of a new software package or solution to help you in your purchase decision? Of course, each company has its own policy on previews. That is why it is crucial to find out the ins and outs of making such a request. What should you expect? Is it normal to pay for a sample at a preliminary stage? The information below can help you get the most out of taking this approach.> Read More
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The software industry, like many others, is predominantly product oriented. A customer-focused outcome requires that we switch gears and view the world the way our customers do. Going from a product to a solution mentality is a profound mindshift, but it might be inevitable to stay competitive in this digital context.> Read More
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The Field Services market has seen significant growth in recent years and it is expected to reach $4.45 billion by 2022. Small and medium-size businesses are also part of the equation! Considering that around 52% of service companies still rely on paper processes, they have everything to gain by adopting better tools and optimizing their practices. Here are a few options to help them.> Read More
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Businesses manage a huge number of documents and data on a daily basis. According to an IDC study, employees spend about two and a half hours per week searching for documents. So it is clear that using a tool to manage information will foster greater productivity. It means workers can save time but also enjoying other benefits...> Read More
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For insurers, customer experience is directly related to the way they communicate with their customers and depends, in particular, on their different documents. In fact, the insurance industry is the one that relies the most on documents. In a mid-size company with approximately 800,000 insurance policies, the number of documents produced per day may rise to 30,000. Companies then realize the importance of optimizing this process and digitizing it. In this article, discover a tool to help improving customer experience in insurance companies.> Read More
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Companies in the midst of digital transformation are constantly looking for technological solutions to be more efficient. Whether they want to change all their systems or are just looking for new software, they all go through the same questions. In their search, the buying experience can play a determining role. Apart from the product or the solution, there are other criteria that are just as important that businesses must consider when they are preparing to buy new software. Here are our 5 tips to guide them in this purchase.> Read More
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Small and medium-size businesses often differ from large companies in terms of their internal operations: their processes are not yet fully automated and they have to consider their resources when making technological choices. They have a smaller budget and fewer employees to do the work. This is reflected in their software needs and the types of things they want to do with it. Knowing these differences and their expectations makes it possible to better target the solutions developed for SMBs. So here is what SMBs expect from a software package.> Read More
