Tag Archive: technical support

The importance of human technical support for the customer experience

8 / 11 / 2018 BY

Automation is one of the big changes brought about by digital transformation. Yet not everything can be automated . . . Remember that ultimately companies do business with customers, who are human beings with specific needs and expectations that technology cannot always fulfil. Let’s take a look at where human tech support is recommended and why it’s so important in today’s world.> Read More

3 ways to protect your IT investment

23 / 2 / 2017 BY

These days, as business becomes increasingly digital and you move toward automating all of your operations, there is an ever greater need to always have your organization's applications up and running. As a rule, it is important to ensure that your systems, even those that are not actually visible to your customers, are always up and running, because you invest a great deal of money into implementing them. So how can you protect your IT investment? Here are 3 strategies for reducing the risk of downtime.> Read More

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