Tag Archive: digital transformation

The impact of digital transformation on business communications

26 / 7 / 2018 BY

Business communications are in the crosshairs of digital transformation, because customers who are already functioning in a digital world expect to be able to communicate that way. This change is growing to include communications with suppliers and staff. So here’s an overview of the impact of digital transformation on communications for traditional businesses.> Read More

The (digital) transformation of the Printing Industry

7 / 6 / 2018 BY

Print Service Providers (PSPs) are no strangers to transformation. With a long history of reinvention and overcoming adversities, they are once again adapting to the new digital reality. Among companies that are growing, a clear majority attributes their growth to securing more clients, more work from current clients or increasing client retention. In other words, what moved them forward is their active pursuit of results, and not general favorable business conditions that otherwise would have helped everyone in theory. This change carries a certain weight since business conditions have been harsh for commercial printers.> Read More

Consider the differences between traditional and digital businesses

25 / 5 / 2018 BY

Traditional businesses are facing a different set of circumstances than businesses born in the digital era. Knowing those differences can be a powerful lever in carrying out your business. They each have specific needs and unique capabilities. By considering the differences, you can build a more qualitative, and thus more effective, business relationship!> Read More

Convert your customers to digital outbound mail

19 / 4 / 2018 BY

Digitizing your outbound mail requires that your customers participate. They have to be able to receive the mail and deal with it. For some of them, switching to digital mail may seem onerous, while others have many reservations when it comes to electronics. You have to dispel their false notions and show your customers the benefits. So discover how you can convince these customers who are resistant to digital outbound mail.> Read More

Demystifying the General Data Protection Regulation (GDPR)

12 / 4 / 2018 BY

The European Union’s regulation for the protection of personal data (GDPR) may seem daunting for businesses. But the repercussions on companies are not totally negative. On the contrary, this is the ideal time for them to ensure compliance with the new regulation and improve customer relationships, while optimizing the use of data. Here is how companies can adhere to the GDPR in 5 criterias.> Read More

How can you improve your customer service with digital delivery orders?

1 / 3 / 2018 BY

Customer service is a great opportunity to develop your customers’ loyalty. Given that it requires less effort for a business to retain its existing customers than to find new ones, every opportunity to keep them is precious. But for your customers to want to continue doing business with your company, you must provide them with a pleasant shopping experience: from the delivery of your products to receipt of the invoice. So how can you provide better customer service in the field?> Read More

Digitizing your Customer Engagement

8 / 2 / 2018 BY

Customer experience is going through a transformation. Whether it’s purchasing online, looking for information or contacting customer service, customers want better service. They also expect the option of a digital experience and if they don’t receive it, they will simply go elsewhere. Discover how you could provide a better digital customer experience !> Read More

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