Tag Archive: Customer experience

Four reasons to go with digital delivery notes

18 / 8 / 2016 BY

Your customers expect a certain amount of digital interactivity when they do business with your company, including during delivery. Yet that's far from the only reason to invest in a solution that will enhance communications with your customers during the delivery process. Here are four reasons to eliminate paper and switch to digital delivery notes.> Read More

Feeling trapped by your rigid systems?

4 / 8 / 2016 BY

You probably use several outdated systems from different eras to meet the business needs of your company's various departments. You certainly wish they could speak together a little more. Good news, there are ways to get flexibility from your rigid systems and have them working together.> Read More

Take the opportunity to connect with your customers!

28 / 6 / 2016 BY

Are you dreaming of establishing a unique relationship with your customers? Based on the 2015 Email Marketing Metrics Benchmark Study by Silverpop, transactional messages are eight times more likely to be opened than other types of communication. So don't miss this very special occasion to communicate with them. Here are 5 ways of better connecting with your customers thanks to transactional communications. > Read More

A great customer experience generates business value

19 / 5 / 2016 BY

Customer experience, Customer Communications Management (CCM), enterprise systems, silos, digital transformation and so on. These are just some of the terms flying around the business world today. We have put our research into a broad context market analysis. In a series of blog posts, we go into some key findings. The full report can be found at the end.> Read More

4 ways to improve your customer communications

2 / 3 / 2016 BY

You’re probably bombarded with articles showing the need to improve your customer communications. We’ve talked about it ourselves several times on our blog. We’ve already shown to what extent the customer is king and that the digital economy has changed client expectations. Now that you’re well aware of the impact the customer experience can have on your business, here are four key priorities when it comes to customer communications. > Read More

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