Tag Archive: Customer experience

Making the business case for Customer Communications Management (CCM) software: how to get buy-in from senior management

8 / 11 / 2016 BY

As a business leader in IT or Marketing, you certainly know the value of Customer Communications Management Software (CCM) in improving your customers’ experience. Although you are usually the one identifying the need for improved customer communications and related processes, you are not always in a position to approve the investment. You have to bring your senior management on board, and in doing so here are some things to keep in mind. > Read More

Optimize delivery without drastically changing the way you do business

20 / 10 / 2016 BY

When you deliver products, you have a golden opportunity to interact with your customers. What is a positive delivery experience? Promptness, of course, but that’s not all. Interactivity plays a key role. One of our customers, who specializes in wholesale office supplies, was still working with paper not too long ago. We advised him to integrate a digital solution for managing his delivery slips.> Read More

Four reasons to go with digital delivery notes

18 / 8 / 2016 BY

Your customers expect a certain amount of digital interactivity when they do business with your company, including during delivery. Yet that's far from the only reason to invest in a solution that will enhance communications with your customers during the delivery process. Here are four reasons to eliminate paper and switch to digital delivery notes.> Read More

Feeling trapped by your rigid systems?

4 / 8 / 2016 BY

You probably use several outdated systems from different eras to meet the business needs of your company's various departments. You certainly wish they could speak together a little more. Good news, there are ways to get flexibility from your rigid systems and have them working together.> Read More

Take the opportunity to connect with your customers!

28 / 6 / 2016 BY

Are you dreaming of establishing a unique relationship with your customers? Based on the 2015 Email Marketing Metrics Benchmark Study by Silverpop, transactional messages are eight times more likely to be opened than other types of communication. So don't miss this very special occasion to communicate with them. Here are 5 ways of better connecting with your customers thanks to transactional communications. > Read More

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