Tag Archive: Customer experience

A great customer experience generates business value

19 / 5 / 2016 BY

Customer experience, Customer Communications Management (CCM), enterprise systems, silos, digital transformation and so on. These are just some of the terms flying around the business world today. We have put our research into a broad context market analysis. In a series of blog posts, we go into some key findings. The full report can be found at the end.> Read More

4 ways to improve your customer communications

2 / 3 / 2016 BY

You’re probably bombarded with articles showing the need to improve your customer communications. We’ve talked about it ourselves several times on our blog. We’ve already shown to what extent the customer is king and that the digital economy has changed client expectations. Now that you’re well aware of the impact the customer experience can have on your business, here are four key priorities when it comes to customer communications. > Read More

Providing a more relevant customer experience

18 / 2 / 2016 BY

Do you dream of flexibility when communicating with your customers? Are your organization’s systems too inflexible, keeping you from using all the data you need to provide superior service to your customers? Consumers have high expectations and demand personalized, relevant communications. > Read More

Customer experience fit for a king

14 / 10 / 2015 BY

Information systems perform various functions for organizations; functions like accounting, finance, purchasing, human resources and sales. Larger organizations sometimes opt for integrated systems that can handle all of these functions. In other words, their reaction is well established: address problems with systems, expensive systems.> Read More