Tag Archive: Customer experience

Customer Experience & Digital Transformation lead to Organizational Transformation

14 / 12 / 2017 BY

In order to deliver a great customer experience organizations have to digitally transform themselves. What we don’t often talk about is how all this leads to changes within an organization. Changes can include new technology being introduced, new ways of working, or changes in how an organization is structured. Let’s think about why the structure of an organization is necessary to change in order to drive and sustain superior customer experiences.> Read More

Communicate with your employees as if they were your customers

30 / 11 / 2017 BY

Interview with Isabelle Descarries, Vice-President of Human Resources, and Philippe Fontan, Technical Product Manager at Objectif Lune. Isabelle and Philippe explain how they use OL Connect to safely and securely automate sensitive communications for employees. Outcome: Significant time savings and guaranteed personalization. > Read More

OL is harnessing its technology to automate its own customer communications

23 / 11 / 2017 BY

Like many of today's businesses, Objectif Lune was founded before the digital era. Fast forward 20 years and we're using a host of systems, including systems we used from the start. Over the years, we introduced other systems and digital processes. As a result, we work in an environment in which the software, equipment and processes are not always compatible with one another. Many of our customers were facing the same situation, and the problem became fully apparent at OL when it came time to develop the e-commerce side of our business...> Read More

How eBills and eInvoices improve the customer experience

16 / 11 / 2017 BY

Immediate benefits of using an electronic method to invoice clients (reduction of costs and increased operational efficiencies) are pretty obvious. However, not all businesses have adopted eBilling and eInvoicing and those that have, may not be using it to its full potential. So let’s consider what eBills means for businesses long term and how it affects the customer experience. > Read More

Role of printing service providers in transition

28 / 9 / 2017 BY

The business of printing service provider is evolving rapidly. Customers’ needs are changing and digitizing, and printing service providers must adapt. Their customers are calling for more multichannel communications within a fairly short deadline. If deadlines tighten, there is no question that quality will be sacrificed.> Read More

Our 5 most popular accounts receivable articles

24 / 8 / 2017 BY

Managing accounts receivable is one of the daily tasks involved in running a business or organization. But things are not always that simple in the realm of accounts receivable… They sometimes make life difficult, and you may need plenty of patience. But luckily, there are tricks to simplify your life, and more importantly, to help you become more efficient.> Read More

Enhance your customer experience invoicing

6 / 4 / 2017 BY

The accounts receivable process at the time of invoicing is often overlooked. Despite its importance, this department is often left several decades behind, as paper and manual tasks are commonplace. Yet the impact of your accounts receivable department has on your business is undeniable. Not only is it the department that allows you to get paid and therefore to make money, but it also deals directly with what is most valuable to your business: your customers. Here are 4 ways to improve customer experience when your customer pay their invoices.> Read More

Increase your printing service sales by enhancing the online customer experience!

30 / 3 / 2017 BY

Have you ever thought of providing a better customer experience to increase sales? In the printing industry, which was has been around for many years, it’s hard to innovate and find ways to really get ahead of the competition by constantly renewing your services. It is difficult to set yourself apart from the competition based on your speed or print quality, but you can get a step ahead by providing a quality customer experience. What exactly is meant by quality online service? Here are three factors to keep in mind.> Read More

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