Tag Archive: Customer experience

How can you improve your customer service with digital delivery orders?

1 / 3 / 2018 BY

Customer service is a great opportunity to develop your customers’ loyalty. Given that it requires less effort for a business to retain its existing customers than to find new ones, every opportunity to keep them is precious. But for your customers to want to continue doing business with your company, you must provide them with a pleasant shopping experience: from the delivery of your products to receipt of the invoice. So how can you provide better customer service in the field?> Read More

Digitizing your Customer Engagement

8 / 2 / 2018 BY

Customer experience is going through a transformation. Whether it’s purchasing online, looking for information or contacting customer service, customers want better service. They also expect the option of a digital experience and if they don’t receive it, they will simply go elsewhere. Discover how you could provide a better digital customer experience !> Read More

Make your transactional communications even more powerful

1 / 2 / 2018 BY

With the huge number of business and consumer emails sent every day, promotional emails must stand out in terms of their creativity. Yet it’s a bit different for transactional communications. They have the significant advantage of already attracting the recipient’s attention. But that’s not a reason to neglect transactional emails. On the contrary, it’s a great opportunity to build a strong relationship with your customers. > Read More

Comment Objectif Lune a optimisé ses processus de soumissions

18 / 1 / 2018 BY

Entrevue avec Charles Boulanger, Directeur des ventes Canada, et Maria Morante vice-présidente des opérations. Tous deux gèrent au quotidien les opportunités et les prospects provenant de nos différents bureaux de ventes partout dans le monde. Ils nous expliquent comment Objectif Lune harmonisé et automatisé ses processus de soumissions il y a plusieurs années. Un bel exemple du passage au numérique pour notre entreprise!> Read More

How Objectif Lune optimized its bidding process

18 / 1 / 2018 BY

Interview with Charles Boulanger, Executive Sales Director (Canada), and Maria Morante, Vice President of Operations. On a daily basis, Charles and Maria manage opportunities and prospects from our different sales offices around the world. They explain how Objectif Lune streamlined and automated its bid process several years ago. A great example of digital transformation at Objectif Lune!> Read More

Customer Experience & Digital Transformation lead to Organizational Transformation

14 / 12 / 2017 BY

In order to deliver a great customer experience organizations have to digitally transform themselves. What we don’t often talk about is how all this leads to changes within an organization. Changes can include new technology being introduced, new ways of working, or changes in how an organization is structured. Let’s think about why the structure of an organization is necessary to change in order to drive and sustain superior customer experiences.> Read More

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