Tag Archive: Customer experience

Role of printing service providers in transition

28 / 9 / 2017 BY

The business of printing service provider is evolving rapidly. Customers’ needs are changing and digitizing, and printing service providers must adapt. Their customers are calling for more multichannel communications within a fairly short deadline. If deadlines tighten, there is no question that quality will be sacrificed.> Read More

Our 5 most popular accounts receivable articles

24 / 8 / 2017 BY

Managing accounts receivable is one of the daily tasks involved in running a business or organization. But things are not always that simple in the realm of accounts receivable… They sometimes make life difficult, and you may need plenty of patience. But luckily, there are tricks to simplify your life, and more importantly, to help you become more efficient.> Read More

Enhance your customer experience invoicing

6 / 4 / 2017 BY

The accounts receivable process at the time of invoicing is often overlooked. Despite its importance, this department is often left several decades behind, as paper and manual tasks are commonplace. Yet the impact of your accounts receivable department has on your business is undeniable. Not only is it the department that allows you to get paid and therefore to make money, but it also deals directly with what is most valuable to your business: your customers. Here are 4 ways to improve customer experience when your customer pay their invoices.> Read More

Increase your printing service sales by enhancing the online customer experience!

30 / 3 / 2017 BY

Have you ever thought of providing a better customer experience to increase sales? In the printing industry, which was has been around for many years, it’s hard to innovate and find ways to really get ahead of the competition by constantly renewing your services. It is difficult to set yourself apart from the competition based on your speed or print quality, but you can get a step ahead by providing a quality customer experience. What exactly is meant by quality online service? Here are three factors to keep in mind.> Read More

3 tips for processing your POs with no delay

16 / 3 / 2017 BY

Do you still use paper POs? Processing POs by hand means scanning piles upon piles of paper every month. This is time-consuming and diverts employees from more productive tasks. Plus, it's impossible to give customers prompt order confirmations. Here are a few tricks for processing your POs with no delay! > Read More

Simplify your customer communications and make them more relevant!

9 / 2 / 2017 BY

A few weeks ago, Alexandre Delcroix, Information Systems (IS) Officer at Proxelia took the time to write to our support team: "I have finished my first PlanetPress project and am extremely satisfied with the solution and your support." I contacted him to find out precisely how we had helped him and what he thought of our PlanetPress Connect solution. Here is how we helped him simplify his customer communications and make them more relevant!> Read More

Making the business case for Customer Communications Management (CCM) software: how to get buy-in from senior management

8 / 11 / 2016 BY

As a business leader in IT or Marketing, you certainly know the value of Customer Communications Management Software (CCM) in improving your customers’ experience. Although you are usually the one identifying the need for improved customer communications and related processes, you are not always in a position to approve the investment. You have to bring your senior management on board, and in doing so here are some things to keep in mind. > Read More

Optimize delivery without drastically changing the way you do business

20 / 10 / 2016 BY

When you deliver products, you have a golden opportunity to interact with your customers. What is a positive delivery experience? Promptness, of course, but that’s not all. Interactivity plays a key role. One of our customers, who specializes in wholesale office supplies, was still working with paper not too long ago. We advised him to integrate a digital solution for managing his delivery slips.> Read More

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