Tag Archive: Customer experience

ECM: All about content management for businesses

17 / 5 / 2019 BY

Businesses manage a huge number of documents and data on a daily basis. According to an IDC study, employees spend about two and a half hours per week searching for documents. So it is clear that using a tool to manage information will foster greater productivity. It means workers can save time but also enjoying other benefits...> Read More

Insurance industry: communications and customer experience

3 / 5 / 2019 BY

For insurers, customer experience is directly related to the way they communicate with their customers and depends, in particular, on their different documents. In fact, the insurance industry is the one that relies the most on documents. In a mid-size company with approximately 800,000 insurance policies, the number of documents produced per day may rise to 30,000. Companies then realize the importance of optimizing this process and digitizing it. In this article, discover a tool to help improving customer experience in insurance companies.> Read More

5 tips to help companies purchase software

18 / 4 / 2019 BY

Companies in the midst of digital transformation are constantly looking for technological solutions to be more efficient. Whether they want to change all their systems or are just looking for new software, they all go through the same questions. In their search, the buying experience can play a determining role. Apart from the product or the solution, there are other criteria that are just as important that businesses must consider when they are preparing to buy new software. Here are our 5 tips to guide them in this purchase.> Read More

2019, a year of digital reckoning

14 / 2 / 2019 BY

Every new year brings an opportunity to revisit what was done (or not) in the past, re-assess and come up with new resolutions. 2019 will be no exception. And although there are plenty of new exciting technology trends out there (AI, blockchain, Robotic Process Automation etc.), we believe 2019 should be a year of reflection, of revisiting concepts we already know – but don’t quite get – and redefining them. > Read More

3 characteristics of millennial consumers

22 / 11 / 2018 BY

Nearly half of B2B buyers are millennials. That’s why it makes sense for businesses to adapt their processes and communication methods to this particular target. But how do you meet the needs of millennials? How do you communicate with them? We’ll help you figure it out!> Read More

E-commerce B2B and B2C: 5 key differences

15 / 11 / 2018 BY

The B2B e-commerce market should reach $1.2 trillion by 2021 in the United States. It even appears set to surpass the B2C market by the year 2025. This is a trend companies must consider, especially in the logistics and shipping industry. But how will it impact their processes and business? How can they integrate the differences into their work methods? Here are a few of the key differences between B2B and B2C customers, and a few ideas on how to take them into account!> Read More

The importance of human technical support for the customer experience

8 / 11 / 2018 BY

Automation is one of the big changes brought about by digital transformation. Yet not everything can be automated . . . Remember that ultimately companies do business with customers, who are human beings with specific needs and expectations that technology cannot always fulfil. Let’s take a look at where human tech support is recommended and why it’s so important in today’s world.> Read More

The impact of digital transformation on business communications

26 / 7 / 2018 BY

Business communications are in the crosshairs of digital transformation, because customers who are already functioning in a digital world expect to be able to communicate that way. This change is growing to include communications with suppliers and staff. So here’s an overview of the impact of digital transformation on communications for traditional businesses.> Read More

Accounts receivable in the insurance industry

14 / 6 / 2018 BY

The insurance industry is thriving. So it is critical for insurance companies to maximize their chances of getting paid. Although the accounts receivable process may seem unimportant, insurers stand to gain a lot by improving their AR mechanisms. It’s time to focus on them and nurture the customer experience, especially in this age of digitization.> Read More

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