Tag Archive: Customer experience

2019, a year of digital reckoning

14 / 2 / 2019 BY

Every new year brings an opportunity to revisit what was done (or not) in the past, re-assess and come up with new resolutions. 2019 will be no exception. And although there are plenty of new exciting technology trends out there (AI, blockchain, Robotic Process Automation etc.), we believe 2019 should be a year of reflection, of revisiting concepts we already know – but don’t quite get – and redefining them. > Read More

3 characteristics of millennial consumers

22 / 11 / 2018 BY

Nearly half of B2B buyers are millennials. That’s why it makes sense for businesses to adapt their processes and communication methods to this particular target. But how do you meet the needs of millennials? How do you communicate with them? We’ll help you figure it out!> Read More

E-commerce B2B and B2C: 5 key differences

15 / 11 / 2018 BY

The B2B e-commerce market should reach $1.2 trillion by 2021 in the United States. It even appears set to surpass the B2C market by the year 2025. This is a trend companies must consider, especially in the logistics and shipping industry. But how will it impact their processes and business? How can they integrate the differences into their work methods? Here are a few of the key differences between B2B and B2C customers, and a few ideas on how to take them into account!> Read More

The importance of human technical support for the customer experience

8 / 11 / 2018 BY

Automation is one of the big changes brought about by digital transformation. Yet not everything can be automated . . . Remember that ultimately companies do business with customers, who are human beings with specific needs and expectations that technology cannot always fulfil. Let’s take a look at where human tech support is recommended and why it’s so important in today’s world.> Read More

The impact of digital transformation on business communications

26 / 7 / 2018 BY

Business communications are in the crosshairs of digital transformation, because customers who are already functioning in a digital world expect to be able to communicate that way. This change is growing to include communications with suppliers and staff. So here’s an overview of the impact of digital transformation on communications for traditional businesses.> Read More

Accounts receivable in the insurance industry

14 / 6 / 2018 BY

The insurance industry is thriving. So it is critical for insurance companies to maximize their chances of getting paid. Although the accounts receivable process may seem unimportant, insurers stand to gain a lot by improving their AR mechanisms. It’s time to focus on them and nurture the customer experience, especially in this age of digitization.> Read More

5 Tips for Print Service Providers

10 / 5 / 2018 BY

As a print service provider, you encounter many challenges. Between digital transformation, personalization, multichannel communications, you are constantly seeking to optimize your services, while diversifying your offers. That's why we have put together articles that offer valuable tips to stay attractive to your customers and make your efforts profitable! > Read More

5 benefits to outsourcing your print and mail services

26 / 4 / 2018 BY

Even if you have a wide range of communications, outbound mail plays an important role in your business, especially when it comes to transactional communications. By giving the job to a company that specializes in this work, you’ll avoid day-to-day headaches. Still not sure? Here are 5 good reasons to outsource your print and mail services.> Read More

Convert your customers to digital outbound mail

19 / 4 / 2018 BY

Digitizing your outbound mail requires that your customers participate. They have to be able to receive the mail and deal with it. For some of them, switching to digital mail may seem onerous, while others have many reservations when it comes to electronics. You have to dispel their false notions and show your customers the benefits. So discover how you can convince these customers who are resistant to digital outbound mail.> Read More

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