Tag Archive: customer communications management

When speed matters

18 / 5 / 2017 BY

Today, the speed of print and digital communications production can be a differentiating factor for service providers and corporate communications stakeholders. For example, when you have a large number of documents to print, you need to be fast. You’re expecting your printing facility to be reliable and efficient. But what happens if you reach full capacity and can’t deliver the expected performance? Is it necessary to invest in new equipment or is there a way to extend its capacity?> Read More

Making the business case for Customer Communications Management (CCM) software: how to get buy-in from senior management

8 / 11 / 2016 BY

As a business leader in IT or Marketing, you certainly know the value of Customer Communications Management Software (CCM) in improving your customers’ experience. Although you are usually the one identifying the need for improved customer communications and related processes, you are not always in a position to approve the investment. You have to bring your senior management on board, and in doing so here are some things to keep in mind. > Read More

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