Tag Archive: customer communication management

Les 5 cauchemars des départements de comptes fournisseurs

11 / 5 / 2017 BY

Gérer les comptes fournisseurs n’est jamais très simple. Au contraire, cela peut vite devenir un véritable parcours du combattant pour les petites et moyennes entreprises, qui doivent payer plusieurs fournisseurs par mois, mais qui pensent ne pas avoir les moyens de se doter de solutions miracles pour automatiser le tout. > Read More

Automation to serve small business growth

19 / 1 / 2017 BY

Automation is often the key to growth. When you are a small business, you cannot count on an infinite resource base to support you in your operations. Doing more with less is often necessary. Here is how one Canadian family business, L’Envol des langues (LDL), succeeded in improving their everyday operations by reducing the use of paper and streamlining their accounting and operational processes.> Read More

A great customer experience generates business value

19 / 5 / 2016 BY

Customer experience, Customer Communications Management (CCM), enterprise systems, silos, digital transformation and so on. These are just some of the terms flying around the business world today. We have put our research into a broad context market analysis. In a series of blog posts, we go into some key findings. The full report can be found at the end.> Read More

4 ways to improve your customer communications

2 / 3 / 2016 BY

You’re probably bombarded with articles showing the need to improve your customer communications. We’ve talked about it ourselves several times on our blog. We’ve already shown to what extent the customer is king and that the digital economy has changed client expectations. Now that you’re well aware of the impact the customer experience can have on your business, here are four key priorities when it comes to customer communications. > Read More

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