Tag Archive: Automation

Digitizing your Customer Engagement

8 / 2 / 2018 BY

Customer experience is going through a transformation. Whether it’s purchasing online, looking for information or contacting customer service, customers want better service. They also expect the option of a digital experience and if they don’t receive it, they will simply go elsewhere. Discover how you could provide a better digital customer experience !> Read More

Make your transactional communications even more powerful

1 / 2 / 2018 BY

With the huge number of business and consumer emails sent every day, promotional emails must stand out in terms of their creativity. Yet it’s a bit different for transactional communications. They have the significant advantage of already attracting the recipient’s attention. But that’s not a reason to neglect transactional emails. On the contrary, it’s a great opportunity to build a strong relationship with your customers. > Read More

How Objectif Lune optimized its bidding process

18 / 1 / 2018 BY

Interview with Charles Boulanger, Executive Sales Director (Canada), and Maria Morante, Vice President of Operations. On a daily basis, Charles and Maria manage opportunities and prospects from our different sales offices around the world. They explain how Objectif Lune streamlined and automated its bid process several years ago. A great example of digital transformation at Objectif Lune!> Read More

Communicate with your employees as if they were your customers

30 / 11 / 2017 BY

Interview with Isabelle Descarries, Vice-President of Human Resources, and Philippe Fontan, Technical Product Manager at Objectif Lune. Isabelle and Philippe explain how they use OL Connect to safely and securely automate sensitive communications for employees. Outcome: Significant time savings and guaranteed personalization. > Read More

OL is harnessing its technology to automate its own customer communications

23 / 11 / 2017 BY

Like many of today's businesses, Objectif Lune was founded before the digital era. Fast forward 20 years and we're using a host of systems, including systems we used from the start. Over the years, we introduced other systems and digital processes. As a result, we work in an environment in which the software, equipment and processes are not always compatible with one another. Many of our customers were facing the same situation, and the problem became fully apparent at OL when it came time to develop the e-commerce side of our business...> Read More

What you should know about effective proof of delivery

12 / 10 / 2017 BY

Delivery slips are your best ally in proving that your customers have received their products. When all the information on the delivery slip is correct, you can prepare an invoice and trigger the billing and payment process. But delivery slips are sometimes unpredictable: they get lost or damaged, or may contain errors. If so, the entire process—from billing to payment—gets delayed. It’s time to leave all those problems behind and go with a solution that gives you effective digital proof of delivery. > Read More

Our recommendations for making your company digital

5 / 10 / 2017 BY

Benoît Potvin has worked in the computer software field for 10 years. Every day he is faced with companies that make the leap into digital transformation, whether to automate procedures or scan their documents. Also a software trainer in the past, he is therefore in a good position to talk about the challenges companies face when they initiate a change to digital processes.> Read More

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