Tag Archive: Automation

The importance of human technical support for the customer experience

8 / 11 / 2018 BY

Automation is one of the big changes brought about by digital transformation. Yet not everything can be automated . . . Remember that ultimately companies do business with customers, who are human beings with specific needs and expectations that technology cannot always fulfil. Let’s take a look at where human tech support is recommended and why it’s so important in today’s world.> Read More

Impact of digital transformation on the shipping industry

25 / 10 / 2018 BY

With the rapid growth of e-commerce, the shipping industry is feeling the impact of digital transformation. And transport and logistics is the most affected sector. These companies have realized the importance of digitization, especially to enhance the customer experience. Let’s take a look at the impact of digital transformation on these businesses.> Read More

Marketing services company enjoys successful digital transformation

4 / 10 / 2018 BY

Netherlands-based “Service Bureau Jansen” (SBJ) is a great example of digital transformation. The company was founded over 60 years ago and was a pioneer in postal and logistics services. Discover how the company was able to adapt to the new digital environment and now offers marketing services, loyalty programs and cashback promotions.> Read More

Optimizing accounts receivable for distribution companies

20 / 9 / 2018 BY

The distribution industry is a prosperous sector that is growing in leaps and bounds. But distributors need powerful tools to manage their accounts receivable and invoicins processs. Here is the example of one of our customers, a wholesale food distributor that specializes in delivering baked goods. The company was making numerous deliveries daily but all of its invoices were still being printed and scanned manually.> Read More

7 good reasons to adopt digital POD

13 / 9 / 2018 BY

Today’s consumers use digital technology all the time. Even B2B purchases are tending toward digitization. So to fit into the customer’s digital environment, all processes associated with delivery are also becoming digital. And rightly so! Here are 7 facts on digital purchasing that will convince you to switch to digital POD!> Read More

Don’t do away with paper—optimize your processes!

12 / 7 / 2018 BY

Businesses are still doing a fair number of mail-outs these days, despite having gone through a digital transformation. So it’s important for businesses to offer a variety of media, both digital and paper. In order for companies to maintain attractive and viable multichannel communications, it is critical that they optimize their paper processes. Here are a few suggestions to optimize your outbound mail processes.> Read More

Accounts receivable in the insurance industry

14 / 6 / 2018 BY

The insurance industry is thriving. So it is critical for insurance companies to maximize their chances of getting paid. Although the accounts receivable process may seem unimportant, insurers stand to gain a lot by improving their AR mechanisms. It’s time to focus on them and nurture the customer experience, especially in this age of digitization.> Read More

Automate your proof of delivery processes

17 / 5 / 2018 BY

The business-to-business (B2B) sector continues to grow and is becoming more digital, mainly due to e-commerce and online sales. If businesses want to remain competitive, it’s time they put the proper tools in place to manage the resulting administrative burden. It’s time they digitize and optimize their processes for purchases, but also for product delivery. > Read More

css.php