Improving business processes: “It’s not just about money”

25 / 5 / 2017 BY

Do you wonder if improving your business processes is done the right way? The traditional way of working implies dealing with paper and printing, forwarding, scanning and so on. It is a long process, with many steps and it can lead to a lot of mistakes. What process managers and users want is a real efficient way of working. This is their first priority: efficiency, not money.> Read More

When speed matters

18 / 5 / 2017 BY

Today, the speed of print and digital communications production can be a differentiating factor for service providers and corporate communications stakeholders. For example, when you have a large number of documents to print, you need to be fast. You’re expecting your printing facility to be reliable and efficient. But what happens if you reach full capacity and can’t deliver the expected performance? Is it necessary to invest in new equipment or is there a way to extend its capacity?> Read More

Print service providers: less work for better results!

3 / 5 / 2017 BY

As a print service provider, your role has evolved. Faced with the decline of paper, shrinking margins and fierce competition, you must look for new ways of satisfying your customers while earning sufficient returns. So what can you do to continue providing a quality service, all while staying profitable? You need to optimize the time devoted to each customer. That way, you'll be able to do less work and achieve better results! Think it’s impossible? Here are a few ways to get there!> Read More

Optimize your field services, in real-time, with a data capture system!

26 / 4 / 2017 BY

Do you use paper forms to capture your field data? You're not alone. Many small and medium-sized enterprises (SME) that offer field services (delivery, leasing, repair...) have trouble getting through their paperwork and haven't yet procured a digital solution to capture their field data. One of our clients, a family business providing crane and access machine leasing services in the southeastern United Kingdom, had worked with paper forms since its inception. Here's how they have been able to continue on their trajectory and are no longer slowed down by archaic paper processes! > Read More

Automating accounts payable: the real advantages

19 / 4 / 2017 BY

The automation of the accounts payable process is far from being the norm in small and medium businesses. The accounts payable department is still often considered as a necessary expense that does not justify the purchase, installation and maintenance costs of software and automation equipment for invoice management. So why are companies still so reluctant to buy software that automates the accounts payable process? The answer is a series of myths and misconceptions about accounts payable automation that prevents companies from moving forward in adopting these new practices.> Read More

Don’t worry about your errors in your purchase orders!

13 / 4 / 2017 BY

Errors in order processing can have a disastrous impact on customer satisfaction, and can even lead to losing a customer. Customers quickly tire of never receiving the right products or the quantities they requested. Did you know that there are simple ways to greatly optimize your purchase order process at your own pace? Here are some tips to reduce errors in processing your purchase orders! > Read More

Enhance your customer experience invoicing

6 / 4 / 2017 BY

The accounts receivable process at the time of invoicing is often overlooked. Despite its importance, this department is often left several decades behind, as paper and manual tasks are commonplace. Yet the impact of your accounts receivable department has on your business is undeniable. Not only is it the department that allows you to get paid and therefore to make money, but it also deals directly with what is most valuable to your business: your customers. Here are 4 ways to improve customer experience when your customer pay their invoices.> Read More

Increase your printing service sales by enhancing the online customer experience!

30 / 3 / 2017 BY

Have you ever thought of providing a better customer experience to increase sales? In the printing industry, which was has been around for many years, it’s hard to innovate and find ways to really get ahead of the competition by constantly renewing your services. It is difficult to set yourself apart from the competition based on your speed or print quality, but you can get a step ahead by providing a quality customer experience. What exactly is meant by quality online service? Here are three factors to keep in mind.> Read More