Feeling trapped by your rigid systems?
You probably use several outdated systems from different eras to meet the business needs of your company’s various departments. The old systems rarely have interactive or digital features, as they were designed a long time before the Internet played such a large part in business.
On the one hand, you need to continue working with all these old systems because replacing all of them would be very costly.
On the other hand, I’m sure you’re getting more and more special requests from employees wanting to use the latest computer technologies in their day-to-day work. And I imagine you have a hard time responding to those requests because of how your environment was designed.
Benefit from innovative features without altering your existing systems
For many years, enterprise resource planning (ERP) software packages have been helping companies to better centralize their essential information. All of the data involving billing and customers can be stored with ERP software. ERPs are just one example of systems that manage a company’s information. In order to interact with clients, Business Operations departments must be able to access data everywhere (CRM, ECM, etc.).
But these are often complex systems that require specific skills to make changes. What’s more, it’s expensive and time-consuming to make the needed changes to these systems that are often far beyond their prime.
Instead of altering the existing systems, it’s advisable to get a middleware system that bridges the gap between systems, without having to change them directly. This middleware system can coordinate the data sets from the different systems and harmonize their performance.
So you can readily respond to the needs of the departments requiring more interactivity, without having to play with data from heavy and complex systems.
Take advantage of the new-found harmony between your systems to connect with your customers
Providing an interactive, personalized customer experience is increasingly important to an organization’s growth, and departments that serve customers are fully aware of it. They want everything to be instantaneous and interactive so that they can save time, reduce costs and improve customer service. Moreover, your competitors already have such capabilities, and your employees have gotten used to this new type of digital service, which they receive as customers of other companies.
They want to send out simple, automated mailings, using email for some clients, and paper for others. Some want to personalize invoices for each customer and generate complex reports. The most important thing is to take advantage of transactional communications to offer a better customer experience. And this is only possible if you are able to use all the customer data obtained since your organization was first established.
You’re wondering about the likelihood of finding such an ideal tool? You think it may exist, but only for large companies? There’s hope! Take a peek at our services.