Automate your proof of delivery processes
The business-to-business (B2B) sector continues to grow and is becoming more digital, mainly due to e-commerce and online sales. If businesses want to remain competitive, it’s time they put the proper tools in place to manage the resulting administrative burden. It’s time they digitize and optimize their processes for purchases, but also for product delivery.
More online sales mean more delivery slips that need optimizing
A survey of more than 500 international merchants revealed that 41% of the retailers surveyed expect B2B online sales to increase by 25% in 2018. And according to a report by Forrester Research, B2B e-commerce transactions should reach $1.2 trillion in 2021. That will then account for 13% of all B2B sales in the US.
With such a rise in online sales, imagine the number of delivery slips that will need to be produced and handled! Since we know the vital role they play in invoicing, they need some rethinking to be more efficient and optimized.
Making proof of delivery more cost-effective through automation
Producing, processing and checking delivery slips are tasks that are time-consuming and prone to error, especially if they’re done manually. Today, most business documents are produced digitally. But they’re printed just the same to be given to the delivery person. Sometimes paper documents get lost or are illegible, making it impossible for companies to bill their customers. And sometimes, since they can’t prove that the first delivery was made, companies have to deliver the product a second time.
So automation seems to be a good direction to take to streamline the process. Several studies show that automation is good for business, enabling companies to save time and money. A report by Accenture shows that automation can boost productivity by 30% to 40%.
3 ways to automate proof of delivery
According to Aberdeen, 60% of businesses that provide delivery services still haven’t automated their proof of delivery processes. Could it be because they don’t know where to start? Here are 3 ways they can go about it:
- Automate the collection of information: Delivery slips contain vital information for the delivery person: delivery address, number of products, types of products to be delivered, and so on. Automation software makes it possible to collect this information when the customer confirms a purchase. The information can then be added to a ready-to-use digital delivery slip.
- Automate the sending of delivery confirmations: Once the delivery is complete, the delivery person confirms it to the company so that the customer can be billed. With digital proof of delivery, customers can sign on a tablet and the delivery record will be sent straight to the company’s systems. In seconds, the customer can receive an email confirmation of the delivery.
- Automate updates in the company’s systems: If a delivery was unable to be made, or if a product is missing or damaged, the delivery person can notify the company in real time. Inventory is then automatically updated and the customer service department can take over to make the necessary arrangements with the customer right away.
Businesses will see many benefits by taking one or more these approaches to automating proof of delivery. Besides gaining in efficiency, they’ll save time and money!
At Objectif Lune, we know that it’s not always easy to take this step. That’s why we guide you through the process at your own pace. Feel free to contact us to learn more.