CNW_Community Highlight - 1280x425

OL is harnessing its technology to automate its own customer communications

23 / 11 / 2017 BY

Like many of today's businesses, Objectif Lune was founded before the digital era. Fast forward 20 years and we're using a host of systems, including systems we used from the start. Over the years, we introduced other systems and digital processes. As a result, we work in an environment in which the software, equipment and processes are not always compatible with one another. Many of our customers were facing the same situation, and the problem became fully apparent at OL when it came time to develop the e-commerce side of our business...> Read More

How eBills and eInvoices improve the customer experience

16 / 11 / 2017 BY

Immediate benefits of using an electronic method to invoice clients (reduction of costs and increased operational efficiencies) are pretty obvious. However, not all businesses have adopted eBilling and eInvoicing and those that have, may not be using it to its full potential. So let’s consider what eBills means for businesses long term and how it affects the customer experience. > Read More

Digitalize your accounts receivable: a must for 2018

9 / 11 / 2017 BY

Electronic billing is now part of everyday business. It is one of the steps in the digital transformation process. Even so, did you know that 90% of invoices around the world are still handled manually? Yet this figure is changing. Discover are all good reasons to seize the opportunity to digitalize your accounts receivable!> Read More

Get the most out of your outbound mail

2 / 11 / 2017 BY

2017 is slowly coming to an end and you may already be thinking about your end-of-year customer communications. In order for your campaign to be successful, you must be well prepared! That's why we have put together a list for you with all of our articles, full of tips and tricks, to help you better organize your outgoing mail.> Read More

Direct Mail: How to increase the value of your printed materials

19 / 10 / 2017 BY

Direct mail may seem like an expensive option requiring a lot of work. But if you take a closer look, it could be well worth it! Consumers say they prefer direct mail to other types of advertising. This enthusiasm for paper-based communications is even greater when direct mail is personalized, and in some cases, the response rate doubles!> Read More

What you should know about effective proof of delivery

12 / 10 / 2017 BY

Delivery slips are your best ally in proving that your customers have received their products. When all the information on the delivery slip is correct, you can prepare an invoice and trigger the billing and payment process. But delivery slips are sometimes unpredictable: they get lost or damaged, or may contain errors. If so, the entire process—from billing to payment—gets delayed. It’s time to leave all those problems behind and go with a solution that gives you effective digital proof of delivery. > Read More

Our recommendations for making your company digital

5 / 10 / 2017 BY

Benoît Potvin has worked in the computer software field for 10 years. Every day he is faced with companies that make the leap into digital transformation, whether to automate procedures or scan their documents. Also a software trainer in the past, he is therefore in a good position to talk about the challenges companies face when they initiate a change to digital processes.> Read More

Role of printing service providers in transition

28 / 9 / 2017 BY

The business of printing service provider is evolving rapidly. Customers’ needs are changing and digitizing, and printing service providers must adapt. Their customers are calling for more multichannel communications within a fairly short deadline. If deadlines tighten, there is no question that quality will be sacrificed.> Read More

3 tips for a successful digital transformation

21 / 9 / 2017 BY

Olivier, Professional Services Manager at Objectif Lune, is regularly in contact with users concerned about digital transformation. He helps them define their digital needs and implement adequate solutions. He advises us so that your digital transformation goes as smoothly as possible.> Read More