process automation

Automation to serve small business growth

19 / 1 / 2017 BY

Automation is often the key to growth. When you are a small business, you cannot count on an infinite resource base to support you in your operations. Doing more with less is often necessary. Here is how one Canadian family business, L’Envol des langues (LDL), succeeded in improving their everyday operations by reducing the use of paper and streamlining their accounting and operational processes.> Read More

Optimizing your document production and working smarter

15 / 12 / 2016 BY

Even though mailings have diminished over the past few years, document production, printing and mailing still make up a large part of an organization’s workload. No wonder one of our most successful customer stories is about how to optimize print and mailing services! Rick Loiben, Operations Manager at Aon, told us last year how he was able to save an enormous amount of time automating tedious manual tasks in the document production process.> Read More

Greeting cards, interactivity and automation

8 / 12 / 2016 BY

Have you already sent your greeting cards to your customers? The year 2016 is already drawing to a close. Last year, if you were already part of the great OL family, you’ve probably seen our happiness generator that gave you the opportunity to send cards to your relatives. We wanted to make something different, but most importantly, something more interactive. After all, that’s what Objectif Lune does best: improve customer communications and make them more interactive. Why not apply that to greeting cards?> Read More

4 ways to optimize your employees’ work

1 / 12 / 2016 BY

Did you know that 85% of employees think they could be more efficient at work? These employees feel that they’re not living up to their potential because their skills are not being properly used. Unhappy employees are not anxious to go back to work and may end up quitting if they see their tasks as too time-consuming. It's actually not that complicated to re-motivate your employees. Here are four ways to optimize their work.> Read More

Print service providers: 4 ways to make your life easier

24 / 11 / 2016 BY

Addressing, handling variable data, and a limited ability to use any type of format can negatively affect your growth. Take a look at the four steps you can take to address these challenges and improve your productivity, while offering a wider range of services to your customers.> Read More

Making the business case for Customer Communications Management (CCM) software: how to get buy-in from senior management

8 / 11 / 2016 BY

As a business leader in IT or Marketing, you certainly know the value of Customer Communications Management Software (CCM) in improving your customers’ experience. Although you are usually the one identifying the need for improved customer communications and related processes, you are not always in a position to approve the investment. You have to bring your senior management on board, and in doing so here are some things to keep in mind. > Read More

Compose your customer communications more easily

3 / 11 / 2016 BY

According to the Institute of Financial Operations, over 70% of businesses send between 1,000 and 10,000 invoices per month! Fifty-three percent of transactional communications are still sent by mail. This makes mailing processes crucial for a company's good financial health. Here are some examples of how to quickly improve these processes.> Read More