The software industry, like many others, is predominantly product oriented. A customer-focused outcome requires that we switch gears and view the world the way our customers do. Going from a product to a solution mentality is a profound mindshift, but it might be inevitable to stay competitive in this digital context.> Read More
The Field Services market has seen significant growth in recent years and it is expected to reach $4.45 billion by 2022. Small and medium-size businesses are also part of the equation! Considering that around 52% of service companies still rely on paper processes, they have everything to gain by adopting better tools and optimizing their practices. Here are a few options to help them.> Read More
Businesses manage a huge number of documents and data on a daily basis. According to an IDC study, employees spend about two and a half hours per week searching for documents. So it is clear that using a tool to manage information will foster greater productivity. It means workers can save time but also enjoying other benefits...> Read More
For insurers, customer experience is directly related to the way they communicate with their customers and depends, in particular, on their different documents. In fact, the insurance industry is the one that relies the most on documents. In a mid-size company with approximately 800,000 insurance policies, the number of documents produced per day may rise to 30,000. Companies then realize the importance of optimizing this process and digitizing it. In this article, discover a tool to help improving customer experience in insurance companies.> Read More
Companies in the midst of digital transformation are constantly looking for technological solutions to be more efficient. Whether they want to change all their systems or are just looking for new software, they all go through the same questions. In their search, the buying experience can play a determining role. Apart from the product or the solution, there are other criteria that are just as important that businesses must consider when they are preparing to buy new software. Here are our 5 tips to guide them in this purchase.> Read More
Small and medium-size businesses often differ from large companies in terms of their internal operations: their processes are not yet fully automated and they have to consider their resources when making technological choices. They have a smaller budget and fewer employees to do the work. This is reflected in their software needs and the types of things they want to do with it. Knowing these differences and their expectations makes it possible to better target the solutions developed for SMBs. So here is what SMBs expect from a software package.> Read More
Objectif Lune recently obtained ISO 27001:2013 certification for systems and data security of companies. Daniel Desjardins, Corporate Strategy Manager at Objectif Lune, tells us the key steps they took and, more importantly, the positive outcomes he has noted already.> Read More
Every new year brings an opportunity to revisit what was done (or not) in the past, re-assess and come up with new resolutions. 2019 will be no exception. And although there are plenty of new exciting technology trends out there (AI, blockchain, Robotic Process Automation etc.), we believe 2019 should be a year of reflection, of revisiting concepts we already know – but don’t quite get – and redefining them. > Read More
Establishing performance indicators for your order-to-cash cycle is a very beneficial step in optimizing your accounts receivable. This will allow you to get a better picture of your performance and what to improve. By doing so, you’ll be able to make decisions that are more in line with your company’s reality. Here are 5 key indicators for accounts receivable that can clarify how to optimize your sales cycle.> Read More
Having sufficient cash flow is a major concern for just about any company. Reducing the time it takes for your customers to pay is crucial in improving your cash flow, but it’s not easy to do—especially knowing that 4 invoices out of 10 will not get paid on time. Discover some things other than decreasing payment time that can be done to optimize your cash flow. > Read More
