Digitizing your outbound mail requires that your customers participate. They have to be able to receive the mail and deal with it. For some of them, switching to digital mail may seem onerous, while others have many reservations when it comes to electronics. You have to dispel their false notions and show your customers the benefits. So discover how you can convince these customers who are resistant to digital outbound mail.> Read More
The European Union’s regulation for the protection of personal data (GDPR) may seem daunting for businesses. But the repercussions on companies are not totally negative. On the contrary, this is the ideal time for them to ensure compliance with the new regulation and improve customer relationships, while optimizing the use of data. Here is how companies can adhere to the GDPR in 5 criterias.> Read More
Digital transformation affects all business areas, some more than others. And the manufacturing and distribution industry is no exception. Given that product delivery is the number one activity in this type of business, the companies involved know they need to look at proof of delivery, the role it plays, and how to make it as effective as possible. Here are three reasons why optimized proof of delivery is key for this industry.> Read More
Did you know that attracting a new customer costs five times as much as keeping an existing one? So it might be worthwhile to learn how you can lure back your existing customers. Here are three ways to go about it and become irresistible in this digital world.> Read More
The insurance industry is lagging in its digital transformation. It appears to be in the vulnerability phase, which is characterized by low innovation and structural inefficiencies. So what are the digital options available and how insurers can embark on a digital transformation? > Read More
Small and medium-sized businesses often end up producing small amounts of mail that does not go through its printing department. And some companies simply don’t have a department responsible for printing or mail. So how can this mail be centralized and integrated into the company’s processes?> Read More
Transactional documents are a company’s most important because they drive business. The important thing then becomes better understanding these documents to be able to get the most out of them. Let's focus on the most important transactional document: the invoice, its goals and challenges.> Read More
Customer service is a great opportunity to develop your customers’ loyalty. Given that it requires less effort for a business to retain its existing customers than to find new ones, every opportunity to keep them is precious. But for your customers to want to continue doing business with your company, you must provide them with a pleasant shopping experience: from the delivery of your products to receipt of the invoice. So how can you provide better customer service in the field?> Read More
According to Accenture, consumers fall into one of four categories, in terms of their speed in adapting to the digital world. You have to be able to reach all of them. If not, a competitor will beat you to it. By switching to digital communications, here is how you can meet the needs of each type of customer.> Read More
Automating the accounts receivable processes within a company is becoming inevitable. Save time, money and energy: you know all the benefits of process automation for your work. But how can you convince your boss this step is also beneficial for his business? Here are 3 reasons to support your approach and convince your superior!> Read More
