CNW_Customer Experience 1 - 1280x425

4 ways to optimize your employees’ work

1 / 12 / 2016 BY

Did you know that 85% of employees think they could be more efficient at work? These employees feel that they’re not living up to their potential because their skills are not being properly used. Unhappy employees are not anxious to go back to work and may end up quitting if they see their tasks as too time-consuming or below their skill level. It's actually not that complicated to re-motivate your employees. Here are four ways to optimize their work. The changes you make will have the added benefit of helping you expand your business!> Read More

Print service providers: 4 ways to make your life easier

24 / 11 / 2016 BY

Addressing, handling variable data, and a limited ability to use any type of format can negatively affect your growth. Take a look at the four steps you can take to address these challenges and improve your productivity, while offering a wider range of services to your customers.> Read More

Making the business case for Customer Communications Management (CCM) software: how to get buy-in from senior management

8 / 11 / 2016 BY

As a business leader in IT or Marketing, you certainly know the value of Customer Communications Management Software (CCM) in improving your customers’ experience. Although you are usually the one identifying the need for improved customer communications and related processes, you are not always in a position to approve the investment. You have to bring your senior management on board, and in doing so here are some things to keep in mind. > Read More

Compose your customer communications more easily

3 / 11 / 2016 BY

According to the Institute of Financial Operations, over 70% of businesses send between 1,000 and 10,000 invoices per month! Fifty-three percent of transactional communications are still sent by mail. This makes mailing processes crucial for a company's good financial health. Here are some examples of how to quickly improve these processes.> Read More

Upgrade to faster printing speed

1 / 11 / 2016 BY

Do you have the feeling that adding new printing and mailing tasks, even small ones, demands a lot of effort and upsets your team? Is it hard for you to provide more services to other departments? Improve the situation by taking these easy steps.> Read More

Automate your payment approvals

27 / 10 / 2016 BY

Did you know that accounts payable departments generally take up to 16 days to process an invoice? Yet some suppliers may stop doing business with you if they constantly have to run after your payments. That could be critical if you depend on those suppliers for your production. Here are some quick gains for a more ideal situation. > Read More

Optimize delivery without drastically changing the way you do business

20 / 10 / 2016 BY

When you deliver products, you have a golden opportunity to interact with your customers. What is a positive delivery experience? Promptness, of course, but that’s not all. Interactivity plays a key role. One of our customers, who specializes in wholesale office supplies, was still working with paper not too long ago. We advised him to integrate a digital solution for managing his delivery slips.> Read More