The B2B e-commerce market should reach $1.2 trillion by 2021 in the United States. It even appears set to surpass the B2C market by the year 2025. This is a trend companies must consider, especially in the logistics and shipping industry. But how will it impact their processes and business? How can they integrate the differences into their work methods? Here are a few of the key differences between B2B and B2C customers, and a few ideas on how to take them into account!> Read More
Automation is one of the big changes brought about by digital transformation. Yet not everything can be automated . . . Remember that ultimately companies do business with customers, who are human beings with specific needs and expectations that technology cannot always fulfil. Let’s take a look at where human tech support is recommended and why it’s so important in today’s world.> Read More
Invoices are an essential part of any business, as they were in the past. And invoicing is vital to companies if they want to get paid and maintain their liquidity. If we take a look back in time, we realize that businesses have always relied on accounting processes. Invoices weren’t just invented yesterday—in fact, they’re even older than you think . . .> Read More
With the rapid growth of e-commerce, the shipping industry is feeling the impact of digital transformation. And transport and logistics is the most affected sector. These companies have realized the importance of digitization, especially to enhance the customer experience. Let’s take a look at the impact of digital transformation on these businesses.> Read More
Direct mail remains a very popular communication channel for businesses, particularly when it comes to invoicing. Yet many companies have announced they are moving away from direct mail and opting for digital communications. But is that indeed the case? To help you form your own opinion, here are a few facts and stats about direct mail.> Read More
Invoicing is a company’s most commonly used process. Although it serves the purpose of getting paid, it also provides a chance to engage your customer and improve their experience. Here are some tips to keep in mind when sending an invoice.> Read More
Netherlands-based “Service Bureau Jansen” (SBJ) is a great example of digital transformation. The company was founded over 60 years ago and was a pioneer in postal and logistics services. Discover how the company was able to adapt to the new digital environment and now offers marketing services, loyalty programs and cashback promotions.> Read More
Companies clearly know these days that digital transformation affects their entire organization, including their communications and culture. To change your company culture, start with your employees. That means making some technical adjustments but, most importantly, this is a team effort that is not to be taken lightly.> Read More
The distribution industry is a prosperous sector that is growing in leaps and bounds. But distributors need powerful tools to manage their accounts receivable and invoicins processs. Here is the example of one of our customers, a wholesale food distributor that specializes in delivering baked goods. The company was making numerous deliveries daily but all of its invoices were still being printed and scanned manually.> Read More
Today’s consumers use digital technology all the time. Even B2B purchases are tending toward digitization. So to fit into the customer’s digital environment, all processes associated with delivery are also becoming digital. And rightly so! Here are 7 facts on digital purchasing that will convince you to switch to digital POD!> Read More
